Shipping Policy
Thank you for shopping with Bark Patrol. We want your order to arrive safely and provide clear information about processing times, delivery estimates and potential costs.
Order Processing
All orders are handmade, packed and shipped from our studio in Toronto, Ontario, Canada.
- Processing time: 1–3 business days
- Weekend & holiday orders: Processing begins on the next business day
- Daily cut-off: Orders placed after 3:00 p.m. Eastern Time may begin processing on the following business day
You will receive an email confirming your order and another email containing tracking information when your order ships.
Processing may take longer during periods of high order volume. We will do our best to keep your order on schedule and communicate significant delays.
Shipping Within Canada
Orders delivered within Canada include tracking.
- Estimated delivery: 3–14 business days, depending on the destination
- Carriers: Canada Post and other selected carriers
Delivery times are estimates and may be affected by weather, carrier delays, holidays, labour disruptions or other circumstances outside our control.
Shipping to the United States
Orders delivered to the United States include tracking.
- Estimated delivery: 3–14 business days, depending on the destination and customs processing
- Carriers: Canada Post, USPS and other selected carriers
Because Bark Patrol ships from Canada, orders delivered to the United States are international shipments. Customs processing or destination-related charges may apply.
International Shipping
We ship to many destinations worldwide.
- Tracking: International orders include tracking where carrier service is available
- Estimated delivery: 3–5 weeks, depending on the destination and customs processing
Delivery estimates do not include unexpected customs or carrier delays.
Duties, Customs and Special Transportation Requirements
Customers receiving orders outside Canada are responsible for all customs duties, import taxes, VAT, brokerage fees, clearance fees and other charges imposed by the destination country, customs authority or carrier.
These charges are not included in the product price or shipping fee collected by Bark Patrol unless they are expressly shown during checkout.
Customers are also responsible for satisfying any special transportation, import, permit, documentation, customs-clearance or delivery requirements imposed by their country, local authorities or carrier.
Bark Patrol does not control these requirements or charges and cannot predict their amount. Contact your local customs authority before ordering if you need more information.
If an order is refused, abandoned or returned because the customer does not pay the required charges or fulfil applicable customs, import or transportation requirements, the customer will be responsible for:
- The original shipping charges
- Return transportation costs
- Customs, brokerage or carrier fees charged to Bark Patrol
- Any other costs resulting from the return
Any eligible refund will be considered after the order has been returned to Bark Patrol and inspected. Applicable costs may be deducted from the refund.
Please review our Terms of Service for the complete terms governing international orders.
Address Accuracy
Please review your shipping address carefully before completing checkout.
Bark Patrol cannot replace or refund an order that is delayed, returned or delivered incorrectly because the customer provided an inaccurate or incomplete address.
If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Lost, Delayed or Stolen Packages
If tracking shows that your package has been delayed or has not moved for several days, contact us. We will help you begin an investigation with the carrier where possible.
Once a carrier marks an order as delivered, Bark Patrol is not responsible for packages that are subsequently lost or stolen. Please check around the delivery location and contact the carrier if you cannot find a package marked as delivered.
Packaging
Every product is packaged carefully to help it arrive in excellent condition.
We use eco-friendly mailers, protective materials when necessary and minimal packaging wherever practical.
Tracking Your Order
Your tracking number will be emailed when your order ships.
If you do not receive the email, check your spam or junk folder. You can also contact us for assistance.
Customer Support
If you have questions about shipping, tracking or an order, contact us at:
We will respond as quickly as possible.