Refund & Return Policy

We want you to love your purchase. If something isn’t quite right, here’s how we can help.

Because many of our products are handmade, custom-sized, or made-to-order, we accept returns and exchanges on a case-by-case basis.

We accept returns or exchanges if:

To initiate a return or exchange, please contact us at info@barkpatrol.com within 7 days of delivery with your order number and photos of the issue.

All items must be unused, in original condition, and in original packaging.

Once your return is received and inspected, we’ll email you to confirm approval or denial.

Approved refunds will be issued to the original payment method.
Shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the return is due to our error.

Please allow up to 10 business days for a refund to appear on your statement.

If you haven’t received your refund after 10 business days:

We’re always happy to help track it down.

If your order arrived damaged or incorrect, email us within 7 days with photos so we can make it right.

If you have any questions about our return policy, contact us at info@barkpatrol.com.